Troubleshooting
Common issues and solutions for Assisters API
Troubleshooting Guide
TL;DR
Most issues are auth (401), rate limits (429), or model names. Check your API key starts with ask_, use correct model names like assisters-chat-v1, and implement exponential backoff for 429 errors. Contact [email protected] for persistent issues.
Quick solutions to common problems when using Assisters API.
Authentication Issues
Error: 401 Unauthorized
Rate Limit Errors
Error: 429 Too Many Requests
Model Errors
Error: Model Not Found
Request Errors
Error: Invalid Request
Network Issues
SDK Issues
Streaming Issues
Getting Help
API Status
Check current API status and incidents
Contact Support
Email our support team directly
Community
Follow us for updates and tips
Error Reference
Full error codes documentation
Debug Checklist
Verify key starts with ask_ and is active in dashboard
Ensure base_url="https://api.assisters.dev/v1" is set
Use Assisters model names: assisters-chat-v1, assisters-embed-v1, etc.
Ensure all required fields are present
Check headers for remaining quota
import logging
logging.basicConfig(level=logging.DEBUG)